Terms and Conditions
Last Updated: 30/07/2025
Welcome to Vistalabs AI Ltd. These Terms and Conditions (“Terms”) explain the rules for using our website and services. By visiting this site or working with us, you agree to these Terms — so please read them carefully.
1. Who We Are
Vistalabs AI Ltd (“we”, “us”, or “our”) is a UK-based company that provides AI-powered automation, consulting, and custom AI solutions. Our mission is to help businesses work smarter using modern AI tools.
2. Our Services
We offer services including (but not limited to):
AI consulting and strategy
Workflow automation and AI integrations
Chatbot and virtual assistant development
Custom GPT assistant builds
Training and ongoing support
Each project will be outlined with clear deliverables and pricing before work begins.
3. Payments
All invoices must be paid within 7 days unless otherwise agreed in writing.
Late payments may be subject to interest under the Late Payment of Commercial Debts (Interest) Act 1998.
We reserve the right to pause or cancel work if payments are overdue.
4. Your Responsibilities
To help us deliver great results, we may need:
Timely access to your systems, files, or team
Clear goals and feedback
Accurate information for setup and testing
Delays in providing these may impact your timeline or incur extra costs.
5. Intellectual Property
Any custom automation, code, or solutions created by us remain our property until full payment is received.
Once paid in full, you’ll own the final deliverables. We may still reuse non-confidential elements (like templates or frameworks) in future work.
6. Confidentiality
We treat your business and data with respect. All sensitive information shared with us will be kept confidential and not disclosed to third parties, unless required by law.
7. Liability
We do our best to ensure accuracy and reliability — but:
We are not responsible for indirect, special, or consequential damages.
Our maximum liability is limited to the total amount you paid for the relevant services.
8. Cancellation
You may cancel a project at any time with 14 days’ written notice.
You’ll be invoiced for any completed work or costs incurred up to that point.
9. Force Majeure
We’re not liable for delays or non-performance caused by things beyond our control — like extreme weather, pandemics, internet outages, or legal restrictions.
10. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
11. Updates to These Terms
We may update these Terms from time to time. If we do, we’ll update the “Last Updated” date at the top. Your continued use of our site or services means you accept any changes.
If you have any questions about these Terms, please contact us at: https://vistalabsai.com/contact/