Terms and Conditions

Last Updated: 30/07/2025

Welcome to Vistalabs AI Ltd. These Terms and Conditions (“Terms”) explain the rules for using our website and services. By visiting this site or working with us, you agree to these Terms — so please read them carefully.

1. Who We Are

Vistalabs AI Ltd (“we”, “us”, or “our”) is a UK-based company that provides AI-powered automation, consulting, and custom AI solutions. Our mission is to help businesses work smarter using modern AI tools.

2. Our Services

We offer services including (but not limited to):

  • AI consulting and strategy

  • Workflow automation and AI integrations

  • Chatbot and virtual assistant development

  • Custom GPT assistant builds

  • Training and ongoing support

Each project will be outlined with clear deliverables and pricing before work begins.

3. Payments

  • All invoices must be paid within 7 days unless otherwise agreed in writing.

  • Late payments may be subject to interest under the Late Payment of Commercial Debts (Interest) Act 1998.

  • We reserve the right to pause or cancel work if payments are overdue.

4. Your Responsibilities

To help us deliver great results, we may need:

  • Timely access to your systems, files, or team

  • Clear goals and feedback

  • Accurate information for setup and testing

Delays in providing these may impact your timeline or incur extra costs.

5. Intellectual Property

  • Any custom automation, code, or solutions created by us remain our property until full payment is received.

  • Once paid in full, you’ll own the final deliverables. We may still reuse non-confidential elements (like templates or frameworks) in future work.

6. Confidentiality

We treat your business and data with respect. All sensitive information shared with us will be kept confidential and not disclosed to third parties, unless required by law.

7. Liability

We do our best to ensure accuracy and reliability — but:

  • We are not responsible for indirect, special, or consequential damages.

  • Our maximum liability is limited to the total amount you paid for the relevant services.

8. Cancellation

  • You may cancel a project at any time with 14 days’ written notice.

  • You’ll be invoiced for any completed work or costs incurred up to that point.

9. Force Majeure

We’re not liable for delays or non-performance caused by things beyond our control — like extreme weather, pandemics, internet outages, or legal restrictions.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

11. Updates to These Terms

We may update these Terms from time to time. If we do, we’ll update the “Last Updated” date at the top. Your continued use of our site or services means you accept any changes.


If you have any questions about these Terms, please contact us at: https://vistalabsai.com/contact/