Privacy Policy

Last Updated: 30/07/2025

Vistalabs AI Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Who We Are

Vistalabs AI Ltd is a UK-based AI consulting and automation agency. Our registered office is at [Insert Address], United Kingdom. We are the data controller for the purposes of this policy and comply with the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following personal data:

a) Information You Provide

  • Name, email address, phone number

  • Company name, job title

  • Details you enter via contact forms or discovery call bookings

b) Information We Collect Automatically

  • IP address

  • Browser type and device

  • Pages visited and time spent

  • Cookies and analytics data (see Cookie Policy)

3. How We Use Your Information

We use your data to:

  • Respond to your enquiries or contact form submissions

  • Provide services you’ve requested

  • Improve our website and user experience

  • Send updates or marketing (with your consent)

  • Comply with legal obligations

4. Lawful Bases for Processing

We process your data under the following lawful bases:

  • Consent (when you opt in to marketing or forms)

  • Contract (to provide services you request)

  • Legitimate Interest (e.g. improving our services, business operations)

  • Legal Obligation (where required by law)

5. Marketing Communications

We may send you emails about our services if:

  • You’ve requested information from us

  • You’ve opted in via a form

  • You’re an existing customer

You can unsubscribe anytime using the link in our emails or by contacting us directly.

6. Data Sharing

We may share your data with:

  • Our service providers (e.g. website hosting, email platforms, CRM systems)

  • Legal or regulatory authorities, if required

We never sell or rent your data to third parties.

7. Data Retention

We only keep your personal data for as long as necessary:

  • Contact enquiries: up to 12 months

  • Client data: up to 6 years after project completion (for legal and tax purposes)

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise any of these rights, contact us at:
📧 hello@vistalabsai.com

9. Security

We use technical and organizational measures to keep your data secure, including SSL encryption, secure data storage, and limited access protocols.

10. Third-Party Links

Our site may include links to other websites. We are not responsible for the privacy practices of those sites. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy occasionally. If we do, we’ll change the “Last Updated” date at the top of this page. Continued use of our site implies acceptance of any changes.

12. Contact Us

If you have questions or concerns about this policy or how we handle your data, please contact:

Vistalabs AI Ltd
📧 hello@vistalabsai.com
📍 128 City Road, London, EC1 2NX, United Kingdom
Registered number: 16255839 (England & Wales)